Delivery and Returns

Despatch times

Made to order items take up to 3 weeks to complete from the date of order confirmation. If you need your order more urgently, please contact us via email and we will do our best to meet your requirements.

All other orders and stock items are processed and despatched within 5 working days (Mon – Fri) excluding bank holidays.

Delivery Rates

Rates appear when you select your destination country. For tracked services we will send you the reference.

UK Shipping

Free by recorded delivery or courier service depending on the size of the parcel. Estimated delivery time is 1-2 days from despatch unless stated otherwise by the carrier.

Shipping Outside the UK –  EU countries and the US

Small parcels e.g. individual berets will be sent by Royal Mail International, we choose tracking when available/appropriate.

Interparcel helps us to find the best option for shipping overseas for larger parcels, in which case we will send you the reference and the estimated delivery date/time if given by the carrier.

All relevant import taxes and duties are the responsibility of the customer.

EU, USA and Canada - Flat Rate: £10

Australia/New Zealand - Flat Rate: £10

 

Shipping to Countries Not Listed

Contact us via hello@ateliermillinery.com with details and for a quote.

Returns

Our aim is to ensure that you have the best possible shopping/ordering experience. If you are less than satisfied with any of our products or customer service we would like to know about it. Please contact hello@ateliermillinery.com with details.

Please note that if you are keen to match your headwear (or supplies/trimmings) to your outfit we recommend booking an online consultation to compare colours as it is difficult to guarantee a colour match from a photograph or print images. The cost of a consultation is non-refundable. It is redeemable against your purchase. 

Please note that exchanges and refunds are not available on any items that have been made to order or repaired/refurbished.

Goods eligible for exchange or refund should be received by us within 14 days of date of delivery. This does not affect your right under Consumer Contracts Regulations.

Goods to be refunded or exchanged must be returned at your own cost and are your responsibility until received by Atelier Millinery. We recommend you return goods by secure delivery with signature upon delivery (please remember to include your name, phone number and email as well  as the original order reference). A full refund of the cost of goods will be made where the items are returned by the deadline in the condition in which they were sold e.g. as new and unworn in the original packaging complete with tickets. Refunds are at the sole discretion of Atelier Millinery.

Sale/discounted items are excluded from general Terms and Conditions. Please note that these discounted items are non refundable and non exchangeable. Your statutory rights are unaffected.