Refunds and Exchanges

Independently owned lifestyle brand from London, United Kingdom.

Our aim is to ensure that you have the best shopping experience possible.  However, due to the bespoke nature of some of our products, we place restrictions on certain refunds and exchanges.

Please note that if you would like to match your headwear to part/all of an outfit, we recommend coming to the boutique to compare colours or requesting a swatch.  It is very difficult to guarantee a colour match via screen or printed images.

Refunds or Exchanges

Hats:

  • Refunds or exchanges are available on products that arrive damaged or if the product shipped does not match the product ordered.
  • Refunds are not available for any other reason or purpose.
  • Exchanges are available for alternative hat and cap sizes.
  • Refund or exchange requests must be received within 14 days of purchase confirmation.
  • Refund or exchange requests must be made by phone, email or post.
  • The buyer is responsible for all costs associated with returning the product back to Atelier Millinery unworn and in saleable condition and must include all original boxes and packaging.

 Classes:

  • Refunds can be made on classes within 7 days of the class being booked. After this time we cannot refund you for your course.
  • If you can no longer make the date of your class, we can move you onto another date but we have to be informed 7 days before the class starts. If it is within this time, we will do our best to do this for you but it is at our discretion.
  • If we have to cancel a class we will try and give as much notice as possible and we offer you a full refund or move to you another date to suit you.
  • if you do not attend the class on the day. We cannot refund you or move you to another date.
  • Offers and discounts: these are only valid for the time stated in the email and only valid from the day the email is sent out. We cannot backdate offers for previously booked courses.

Should you have any other questions regarding our refund or exchange policy, please do not hesitate to contact us at:  hello@ateliermillinery.com

Visit Our Store:

The Revival Retro Boutique, 30 Windmill Street, London W1T 2JL
(Nearest Underground Stations: Goodge Street & Tottenham Court Road)

OPENING HOURS FROM SAT:

Monday – Saturday 11am – 7pm

Sunday – Closed

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